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Management Skills for International Business

Approx. 18 hours to complete

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Course Summary

Learn the management skills required for success in international business with this course. Explore topics such as cross-cultural communication, team management, and negotiation strategies.

Key Learning Points

Develop a deeper understanding of different cultural norms and values in the international business world.
Learn effective communication and management strategies for cross-cultural teams.
Gain negotiation skills to navigate complex international business deals.

Learning Outcomes

Develop cross-cultural communication skills to effectively manage international teams.
Understand the nuances of business negotiation in different cultural contexts.
Develop a leadership style that can adapt to different cultural norms and values.

Prerequisites or good to have knowledge before taking this course

Basic understanding of business principles
Proficiency in English

Course Difficulty Level

Intermediate

Course Format

Self-paced
Online
Video Lectures
Assignments

Similar Courses

Global Business Strategy
International Negotiations
Cross-Cultural Communication for Business

Related Education Paths

Related Books

Description

This course focuses on a range of management techniques. You’ll discover the main skills and competencies of effective leaders, and how to distinguish between management and leadership. The course will cover team dynamics, how to build effective relationships, key motivation theories, and how to use communication to best effect.

This course forms part of a specialisation from the University of London designed to help you develop and build the essential business, academic, and cultural skills necessary to succeed in international business, or in further study. If completed successfully, your certificate from this specialisation can also be used as part of the application process for the University of London Global MBA programme, particularly for early career applicants. If you would like more information about the Global MBA, please visit https://mba.london.ac.uk/. This course is endorsed by CMI

Outline

How to Measure a Manager's Level of Effectiveness
Introduction to the Course and Week 1
Key Concept: An Introduction to Frameworks of Management Roles
Key Concept: Mintzberg's Framework of Ten Management Roles and Fayol's Principles of Management
Key Attributes for an Effective Manager
Key Skills from the CMI | Paul Taylor
Key Skills from CIMA | Interview with Andrew Harding
Attributes of a Manager: Decision Making | Interview with Andrew Harding
Interview with Jan Cameron | Key Management Skills
Ashridge College | Management Styles
Case Study: An Introduction to Management Skills
Case Study: Management Skills | Example
Interview with Mary Stiasny | Women in Leadership
Interview with Claire Taylor | Leadership
Case Study: Interview with Stephen Hobbs | Key Skills for Leadership and Management
Leadership vs Management
Gary Yukl | Building Expert Power
Introduction | How to Measure a Manager's Level of Effectiveness
Case Study: An Introduction to the Effectiveness of Operational Managers
Case Study: The Effectiveness of Operational Managers | Example 1
Case Study: The Effectiveness of Operational Managers | Example 2
Week 1 Summary
CMI | Henri Fayol
CMI | Henry Mintzberg
CMI | What Attributes Do I Need?
The Psychology of Leadership
CMI | Understanding Management and Leadership Styles
CMI | Adair's Action-Centred Leadership
The Six Griefs of Good Leadership
7 Habits of Remarkably Effective Leaders
CMI | Stephen Covey
End of Week Quiz

How to Achieve Optimum Team Delivery
Week 2 Introduction
Key Concept | Effective Teamwork and Belbin's Team Roles
Case Study | Workplace Applications of Belbin's Team Roles
Case Study: Interview with Stephen Hobbs | Building an Effective Team
Interview with Graham Chase | Teamworking
Interview with Jan Cameron | Building an Effective Team
Case Study: Interview with Valentina Lorenzon | Collaborative Relationships
Case Study: Managing a Team to Optimum Performance
Week 2 Summary
CMI | Belbin's Team Roles
CMI | Steps in Successful Team Building
Three Obstacles to Shaping an Effective Team (And How to Overcome Them)
CMI | Tuckman's Stages of Team Development
CMI | Lencioni's Five Dysfunctions of a Team
CMI | Developing Trust
CMI | 5 Ways to Bridge the Trust Gap Between Senior and Middle Management
CMI | How To Use Feedback to Make Your Team Perform Like the All Blacks
Ted Talk | How To Save The World (Or At Least Yourself) From Bad Meetings

How a Manager Can Motivate Their Team
Week 3 Introduction
Key Concept: Motivational Theories | Introduction
Herzberg's Motivation | Hygiene Theory
McGregor's Theory X and Theory Y Models
Adams' Equity Theory
Week 3 Summary
Herzberg and Hygiene Factors
McGregor's Theory X, Theory Y
Adams' Equity Theory
Maslow's Hierarchy of Needs
CMI | Vroom's Expectancy Theory
Further Reading: Motivation
CMI | Motivate Me, or I'm Changing Job
CMI | The Hawthorne Experiments
Ten Ways To Kill Your Team's Motivation By Accident
CMI | Motivating Your Team
CMI | Motivating the Demotivated
CMI | What Highly Engaged Staff Need From Their Managers
End of Week Quiz

Managing Change
Week 4 Introduction
Interview with Graham Chase | Communication Skills
Case Study: Communication Strategy
Case Study: Interview with Stephen Hobbs | Workplace Communication
Case Study: Interview with Michael Davis | The Role of I.T.
Key concept | Verbal and Non-Verbal Communication
Verbal and Non-Verbal Communication
Key Concept: Frameworks for Managing Change | Introduction
Key Concept | Kurt Lewin's 3 Step Change Management Model
Key Concept: Kotter's 8-Step Change Model
Key Concept | Kubler-Ross's 5-Stage Model
Case Study: An Introduction to the Applications of the Frameworks for Managing Change
Case Study: Applications of the Frameworks for Managing Change
Case Study: Interview with Reetu Kansal | Key Skills in Managing Change
Summary of Week 4 and the Course
Kurt Lewin's Change Model
Kotter's 8-Step Change Model
Hard and Soft Factors of Change
Changing Change Management
Ted Talk | 5 Ways to Lead in an Era of Constant Change
Ackerman and Anderson
What Makes an Effective Change Agent?

Summary of User Reviews

Discover the best practices for managing international business with Coursera's Management Skills for International Business course. Students rate this course highly for its comprehensive content, expert instructors, and practical applications. One key aspect that many users found beneficial was the emphasis on cultural awareness and communication strategies.

Pros from User Reviews

Comprehensive content
Expert instructors
Practical applications
Emphasis on cultural awareness and communication strategies

Cons from User Reviews

Some users found the course to be too basic
Limited opportunities for interaction with instructors
Some technical issues reported with the platform

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