Course Summary
Prepare for the ITIL 4 certification exam with this course that covers the necessary knowledge and skills to pass the exam.Key Learning Points
- Learn the key concepts and terminology of ITIL 4
- Understand the ITIL service value system and the four dimensions of service management
- Practice with exam-style questions and answers
Related Topics for further study
Learning Outcomes
- Gain a thorough understanding of ITIL 4
- Be prepared to take the ITIL 4 certification exam
- Develop skills to apply ITIL 4 principles in real-world scenarios
Prerequisites or good to have knowledge before taking this course
- Basic knowledge of IT service management
- Access to a computer with internet connection
Course Difficulty Level
IntermediateCourse Format
- Online self-paced course
- Video lectures
- Practice exams
Similar Courses
- ITIL 4 Foundation
- ITIL 4 Certification Training
Related Education Paths
Related Books
Description
ITIL® 4 Foundation Test Preparation is designed to introduce learners to the key concepts, terminology, and best practices for creating, and improving the quality of IT services across the IT organization. This class is focused on exam preparation. Through a series of self-paced learning, practice quizzes and exams, students become acquainted with ITIL terminology, and how it applies to the Service Value Lifecycle.
This course requires 5 weeks at about 2-4 hours/week to complete.
Outline
- Introduction to ITIL 4
- Introduction to ITIL 4
- ITIL v4 Axelos Foundation Syllabus
- Introduction - Test Your Knowledge
- Module 1 Quiz
- Key Concepts of Service Management
- Module 2 - Service Management Terms (video 1 of 3)
- Module 2 - VOCR Terms (video 2 of 3)
- Module 2- Concepts of Service Relationships - (video 3 of 3)
- ITIL v4 Glossary
- Module 2 Quiz
- The Four Dimensions of Service Management
- Module 3 -Organizations/People and Information/Technology (video 1 of 2)
- Module 3- Partners/Suppliers and Value Streams/Processes (video 2 of 2)
- Practice Makes Perfect
- Test Your Knowledge - Four Dimensions
- Module 3 Quiz
- The ITIL 4 Service Value System
- Module 4 - Inputs and Outcome of the SVS (video 1 of 3)
- Module 4 - SVS Components (video 2 of 3)
- Module 4 - Continual Improvement and Silo's (video 3 of 3)
- Overview of ITSM
- Test Your Knowledge - SVS
- Module 4 Quiz
- The Service Value Chain
- Module 5 - SVC Activities Plan and Improve (video 1 of 2)
- Module 5 - SVC Activities Engage, Design/Transition, Obtain/Build, and Deliver/Support (video 2 of 2)
- ITIL 4 Overview- BMC
- Test Your Knowledge - SVC
- Module 5 Quiz
- ITIL 4 Guiding Principles
- Module 6 - GP's Focus on Value and Start where you are (video 1 of 3)
- Module 6 - GP's Progress Iteratively with feedback, Collaborate/promote visibility, and Think/work holistically- (video 2 of 3)
- Module 6 - GP's Keep it simple/practical, and Optimize/automate (video 3 of 3)
- Applying the Guiding Principles
- Test Your Knowledge - Guiding Principles
- Module 6 Quiz
- ITIL 4 Practices
- Module 7 - General Management Practices (video 1 of 10)
- Module 7-General Management Practices continued (video 2 of 10)
- Module 7-General Management Practices continued (video 3 of 10)
- Module 7- Service Management Practices (video 4 of 10)
- Module 7 - Service Management Practices continued (video 5 of 10)
- Module 7 - Service Management Practices continued (video 6 of 10)
- Module 7 - Service Management Practices continued (video 7 of 10)
- Module 7 - Service Management Practices continued (video 8 of 10)
- Module 7 - Service Management Practices continued (video 9 of 10)
- Module 7 - Service Management Practices continued and the Technical Management Practice (video 10 of 10)
- ITIL 4 Guide to Practices
- ITIL 4 Practices
- Course Review
- Module 8 - ITIL 4 Course Review
- ITIL 4 Case study - Vodafone
- ITIL4 - Axelos Booklet
- ITIL 4 SVC and Value Streams
- Test Your Knowledge - Course Review
- Exam Overview
- Sample Exam #1
- Sample Exam #2
Allyson Pippin
4.7 Raiting
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