Brief Introduction
IT Troubleshooting 101 for Analysts and ManagersDescription
How to Troubleshoot: IT Troubleshooting Skill Training is about applying logic over technical components to identify faults. It is not about memorizing specific tasks for specific problem. Program focuses on developing a methodical approach in IT troubleshooting.
You will learn the fundamentals of efficient troubleshooting using technical deduction and fault isolation. Through repetitive exercises and drills, program will condition your technical reflexes to raise your troubleshooting intelligence.
Target Audience: Technical Managers, Enterprise IT Analyst, Data Center Analyst and Call Center Analyst
NOTE: Skill program complements ITIL and ideal for Technical Managers looking to build a more productive and consistent technical team.
Take this ultimate IT Troubleshooting Skill Training course now and learn how to troubleshoot basic issues.
Requirements
- Minimum of 2 years technical support experience
Noel Temena
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