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Intercultural Communication and Conflict Resolution

Approx. 5 hours to complete

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Course Summary

Learn how to effectively communicate across cultures with this course in intercultural communication. Discover the nuances of different cultures and how to navigate them in a variety of contexts.

Key Learning Points

Understand the impact of culture on communication
Develop strategies for effective cross-cultural communication
Learn to navigate cultural differences in various contexts

Learning Outcomes

Develop cultural awareness and sensitivity
Build strategies for effective cross-cultural communication
Navigate cultural differences in various contexts

Prerequisites or good to have knowledge before taking this course

No prior knowledge or experience necessary
Access to a computer and the internet

Course Difficulty Level

Intermediate

Course Format

Online self-paced course
Video lectures
Assignments and quizzes

Similar Courses

Cultural Intelligence
Managing Cultural Diversity

Related Education Paths

Related Books

Description

Intercultural Communication and Conflict Resolution is a growing area of importance considering the pace and volume of global transactions. The ease of global communication using technology, the abundance of cheaper transportation costs, and the frequency of businesses using cross-border talent is fostering millions of interactions a day between people of different cultures. Examine how the process of communication can be further complicated during interactions between people of different cultures. The topics of stereotypes, generalizations, communication styles, communication strategies, and communication orientations will be explored.

Outline

Getting Started
Welcome Video
Course Overview
About our Guest Speakers
Pre-Course Survey

Dimensions of Intercultural Interactions and Conflict
Dimensions of Intercultural Interactions and Conflict - Lesson 1
Dimensions of Intercultural Interactions and Conflict - Lesson 2
Case Study - Outsourcing Team Conflict
Case Study - Cultural Customs
Case Study - Cultural Communication in Leadership
Interview with Julie Espy

Analyze the Dynamics of Intercultural Interactions
Analyze the Dynamics of Intercultural Interactions - Lesson 1
Analyze the Dynamics of Intercultural Interactions - Lesson 2
Case Study - Paper Company Concerns
Case Study - Executive Advice
Case Study - Charity Donation
Interview with Konrad Reid

Strategies for Success in Intercultural Interactions
Strategies for Success in Intercultural Interactions - Lesson 1
Strategies for Success in Intercultural Interactions - Lesson 2
Case Study - Team Meeting
Case Study - Team Concerns
Case Study - Productivity Issues
Interview with Patrick Gough
Interview with Brent Rasmussen

Course Wrap-up
End of Course Video
Message from UCI Extension
Post-Course Survey

Summary of User Reviews

The Intercultural Communication course on Coursera received positive reviews from learners. Many users appreciated the course content and found it to be informative and engaging.

Key Aspect Users Liked About This Course

The course content is informative and engaging.

Pros from User Reviews

The course covers a wide range of topics related to intercultural communication.
The instructors are knowledgeable and experienced in the field.
The course materials are well-organized and easy to follow.
The course provides practical tips for improving intercultural communication skills.

Cons from User Reviews

Some users found the course to be too basic and not challenging enough.
A few learners experienced technical issues while taking the course.
The course may not be suitable for those who are already familiar with intercultural communication concepts.
The course requires a significant time commitment.

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