Explore

High Stakes Leadership: Leading in Times of Crisis

Approx. 31 hours to complete

Save Course

Go to Course

Course Summary

High Stakes Leadership is a course that explores how to lead in situations where the stakes are high and the outcome is uncertain. The course covers strategies for decision-making, risk management, and communication in high-pressure environments.

Key Learning Points

Learn how to make decisions under pressure
Develop strategies for managing risk
Improve your communication skills in high-stakes situations

Job Positions & Salaries of people who have taken this course might have

- USA: $164,000
- India: ₹3,050,000
- Spain: €120,000
- USA: $164,000
- India: ₹3,050,000
- Spain: €120,000
- USA: $135,000
- India: ₹2,500,000
- Spain: €100,000
- USA: $164,000
- India: ₹3,050,000
- Spain: €120,000
- USA: $135,000
- India: ₹2,500,000
- Spain: €100,000
- USA: $150,000
- India: ₹2,750,000
- Spain: €110,000

Learning Outcomes

Develop strategies for leading in high-stakes situations
Improve decision-making skills under pressure
Enhance communication skills for effective leadership

Prerequisites or good to have knowledge before taking this course

Basic understanding of leadership principles
Familiarity with business terminology

Course Difficulty Level

Intermediate

Course Format

Online, self-paced
Video lectures
Quizzes and assignments
Peer-reviewed projects

Similar Courses

Leadership in Times of Disruption
Leading People and Teams

Related Education Paths

Notable People in This Field

Author, Speaker, Leadership Expert
Author, Speaker, Researcher

Related Books

Description

This course has been designed to help leaders, like you, learn how to effectively navigate the challenges of significant organizational disruptions. As a participant in this course, you’ll discover why an understanding of various stakeholder perspectives can inform and dramatically improve a leader’s response to events that threaten an organization’s very survival. This course is also about understanding and developing individual and organizational resilience—the ability to anticipate potential threats; to cope effectively with adverse events when they occur; and to adapt to changing conditions, ensuring a viable path forward for yourself, your team, and your organization. These topics are particularly relevant in the wake of the global COVID-19 pandemic. Many course examples will reference lessons leaders around the world have learned during this far-reaching healthcare crisis.

During the eight course modules, which are distributed over four weeks, participants will explore topics such as: Why the VUCA world is making crises more common; Characteristics of resilient organizations and ways to increase resilience; Stakeholder value propositions and how these are threatened during a crisis; Organizing frameworks for estimating the types of crises an organization might encounter; the Unique and challenging nature of the crisis environment; the Fundamentals of crisis leadership; and Building a plan to prepare yourself, your team, and your organization for your next major crisis—which, in today’s world, is not so much an “if”, as a “when”. Professor Mike Barger, your faculty member for this course, has served as a TOPGUN instructor in the United States Navy and as a founder and executive at JetBlue Airways. His professional experience has helped him learn a great deal about crisis leadership and to gain a true sense of what it means to be resilient. Throughout the course, Professor Barger will draw upon many practical examples that will make the content of this course easy to appreciate, understand, and translate into practical lessons that you will be able to apply immediately at your organization. Crisis leadership is a topic that’s exciting, daunting, and almost impossible to master. With some time and effort over the four weeks of the course, however, you can develop an exceptional set of crisis-leadership tools that will serve you well throughout your professional career.

Outline

Modules 1 & 2: Course Introduction and Our VUCA Environment Demands a Focus on Stakeholders
Faculty Introduction
COVID-19 and Implications in this Course
Deepwater Horizon: Setting the Stage
Perspective Matters and Informs Our Priorities!
Crisis Happens! It’s Not “if” but “when”
Module 1 Summary
Module 2 Introduction. Who Are Your Stakeholders?
Crisis Threatens Stakeholder Value Propositions
Introducing JetBlue Airways’ Valentine’s Day Operational Crisis
JetBlue’s Attempt to Serve Stakeholder Interests Ahead of a Winter Storm
Stakeholder Engagement During a Crisis
“No News IS News” During a Crisis
Stakeholder Engagement During the COVID-19 Pandemic
Help Us Learn More About You!
Welcome to High Stakes Leadership: Leading in Times of Crisis
The VUCA Environment
Crisis Definition and Expectation Management
Case Examples Where Perspective Matters
Course Organization, Objectives, Outcomes
Organizational Stakeholders and Value Propositions
JetBlue’s Attempt to Serve Stakeholder Interests During a Winter Storm: Introduction
JetBlue and the Customer Perspective
JetBlue and the Crewmember (a.k.a. Employee) Perspective
JetBlue and the Regulator Perspective
JetBlue and the Media Perspective
JetBlue and the Investor Perspective
JetBlue and the Competitor Perspective
Becoming THE Source of Facts During a Crisis – The Impact of Social Media
End of Module 2 Knowledge Validation

Modules 3 & 4: Developing Resilience and Understanding Stakeholder Reactions to Crises
Module 3 Introduction. What is Organizational Resilience?
Organizational Resilience Capabilities Are Good For Business
Organizational Resilience Goal #1: Anticipating Crisis Through Stakeholder Engagement
Organizational Resilience Goal #2: Coping With Crisis Through Stakeholder Involvement
Organizational Resilience Goal #3: Developing Stronger Relationships With Stakeholders After a Crisis
Applying the Model to the COVID-19 Pandemic
Resilience Increases When We Demonstrate Commitment to Our Stakeholders Before, During, and After a Crisis
Module 4 Introduction. Stakeholder Value Propositions Inform Their Reactions to Crisis
Trigger Events and the Precipitation of Crisis
Stakeholder Evaluation of Trigger Events
Stakeholder Responses to Crises and the Outcomes They Produce
Applying the Model to a JetBlue Operational Crisis
Predicting Stakeholder Reactions Can Help Us Craft Communication Plans
Summarizing the Value of Predicting Stakeholder Reactions to Crises
A Model for Understanding Organizational Resilience
Key Factors for Organizational Resilience – The Anticipation Stage
Key Factors for Organizational Resilience – The Coping Stage
Key Factors for Organizational Resilience – The Adaptation Stage
A Model for Predicting Stakeholder Reactions to Crisis
Crises Are Rarely Rooted in Single, Spontaneous Causes
Case Study: Stakeholder Reactions to an Operational Disruption at JetBlue
The Proactive Development of Stakeholder Engagement Plans
End of Module 3 Knowledge Validation
End of Module 4 Knowledge Validation

Modules 5 & 6: Crisis Varieties, Responses, and the Unique Nature of the Crisis Environment
Module 5 Introduction. Why Craft a Typology?
Categorical Lists of Crisis Types
Summarizing the Benefits of a Categorical List
COVID-19 and Where it Might Appear on a Categorical List
Incorporating Additional Dimensions into a Crisis Typology
Combining a Categorical List with Other Dimensions
Crafting Your Own Typology
Module 6 Introduction. The Crisis Environment Presents Unique Challenges for Leaders
Observations and Lessons from the COVID-19 Pandemic
Complex Systems Make Threat Identification Difficult
The Need for Urgent Decision-Making with Limited Information
The Demand for Effective Communication to Multiple Audiences
The Importance of Acknowledging Individual Vulnerability
Being a Crisis Leader Given the Unique Crisis Environment
Nine Types of Business Crisis
PwC’s Crisis Categories
A PR Perspective on Crisis Categories
Ten Categories of Political Risk
Examples of Multi-Dimensional Typologies
Module 5 Summary
Crises are Typically the Result of Multiple Contributing Factors
The Complexity of Your Business
Urgency Versus the Tendency to Wait for the Facts
Revisiting Stakeholder Perspectives and Value Propositions
Leadership Forged In Crisis – Ultimately, We’re Humans Providing Leadership
End of Module 6 Knowledge Validation

Modules 7 & 8: Crisis Leadership and Preparing for Future Crises
Module 7 Introduction. What We’ve Learned So Far About the Need for Crisis Leadership
Considerations for Acting on These Eight Roles
The Eight Roles and Their Validity During the COVID-19 Pandemic
Crisis Leadership Through a Be, Know, Do Lens
Being a Crisis Leader
Crisis Leaders Must Know: Vision, Values, and Guiding Principles
What Crisis Leaders Must Do
Leadership During Challenging Times
Summarizing Crisis Leadership
Module 8 Introduction. Preparing for the Next Crisis
Airline Crisis Typologies in Action
Frameworks and Checklists: Organizing Your Crisis Response
Defining Roles and Responsibilities
Developing Pro-Active Crisis Response Strategies
Conducting a Tabletop Exercise as a Test of Readiness
Module Summary: Preparing for the Next Crisis
Course Conclusion
Eight Roles Crisis Leaders Should Be Able to Assume
What Stakeholders Need a Crisis Leader to Be
What Stakeholders Need a Crisis Leader to Know
Introduction to Three Examples
Sample Crisis Management Checklists
Tabletop Exercise to Explore Crisis Readiness
Course Feedback
End of Module 8 Knowledge Validation

Summary of User Reviews

Discover the art of High-Stakes Leadership with this engaging course on Coursera. Students rave about the valuable insights and practical applications of the course. Many users commend the course on its interactive and engaging content, which is both informative and fun.

Key Aspect Users Liked About This Course

Many users appreciate the interactive and engaging content

Pros from User Reviews

Practical applications of the course
Valuable insights
Informative and fun
Engaging content
Highly recommended

Cons from User Reviews

Some sections may be too basic for experienced leaders
Slow pace of the course
Not enough case studies
Limited interaction with the instructor
Pricey compared to other online courses

Recommended for you