Brief Introduction
A help desk course about managing, hiring and building a team in a help desk environment.Description
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology vendor or platform.
This program does assume the reader already has some technical knowledge that will be utilized in a Help Desk role. The focus of the program is on the high-level practices that are important when providing Help Desk support services, including customer service, IT Service Management and the technical activities that will be performed.
Requirements
- Requirements
- Basic understanding of the business industry
- Basic foundation of the help desk industry
- Knowledge of the English language
The Art Of Service
4.4 Raiting
Everyone is a Project Manager - Be Great At It
- 0.0
-
![]()
![]()
![]()
![]()
![]()
This course is perfect for the working professional (not professional PMs) who manages projects! You may not think of yourself as a project manager, but you are....
Help Desk - Manager
- 4.4
-
![]()
![]()
![]()
![]()
![]()
A help desk course about managing, hiring and building a team in a help desk environment....
Microsoft Endpoint Manager Training with Complete Concepts
- 4.3
-
![]()
![]()
![]()
![]()
![]()
Microsoft Endpoint Manager for Beginners -Configuration Manager SCCM, Microsoft Intune, Desktop Analytics, Co-management Microsoft Endpoint Manager Training will cover all of its Products Services bundle i....
STRETCHING 2021: Modern Stretching for Beginners at Home
- 4.5
-
![]()
![]()
![]()
![]()
![]()
Get a flexible body and learn to reduce stress and get rid of pain with modern stretching workout in 30 minutes daily...
