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Healthcare Consumerism and Implication for Care Delivery

Approx. 14 hours to complete

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Course Summary

This course teaches consumers how to take control of their healthcare decisions by understanding the healthcare system and making informed choices.

Key Learning Points

Learn how to navigate the healthcare system and make informed choices as a consumer
Understand the role of technology in healthcare and how it can benefit consumers
Explore alternative healthcare options and the benefits of preventative care

Learning Outcomes

Understand how to navigate the healthcare system as a consumer
Learn about the role of technology in healthcare and how it can benefit consumers
Gain knowledge about alternative healthcare options and the benefits of preventative care

Prerequisites or good to have knowledge before taking this course

Basic understanding of the healthcare system
Access to a computer and internet

Course Difficulty Level

Intermediate

Course Format

Online, self-paced
Video lectures
Quizzes and assignments

Similar Courses

Healthcare Management
Medical Terminology

Related Education Paths

Notable People in This Field

Dr. Sanjay Gupta
Dr. Oz

Related Books

Description

In this course we will examine the changing role of the consumer in healthcare. Consumers are asking for more accountability in how healthcare is delivered and paid for. Healthcare professionals must make sure that they are delivering high quality, personalized care.

Some of the topics we'll cover are: the healthcare ecosystem, new technologies in healthcare, the development of new payment models, change management in healthcare, data analytics. By the end of this course, you will be able to: 1. Explain the new role of consumers in healthcare delivery in order to respond to the demands in this changing industry 2. Identify the key players in the healthcare ecosystem 3. Describe how the healthcare system operates and its impact on consumer-driven healthcare. 4. Articulate the challenges facing consumers and providers in order to find potential solutions for these challenges.

Outline

Consumerism in Healthcare
Course Overview
Module 1 Overview
Defining the Healthcare Ecosystem
Consumer Driven Ecosystem
Ted Talk Debrief
The Role of the Consumer
The Role of Employers
The Role of Physicians and Hospitals
Consumer Challenges
Guest Lecture: Measuring Care in the Continuum
Future Trends in Healthcare Consumerism
What I Learned About Health Care When My Cat Died
Redesigning Care for High-Cost, High-Risk Patients
Hospital Compare from medicare.gov
For millennials, a regular visit to the doctor’s office is not a primary concern
Texas Walmart hosting Beacon mental health clinic
Module 1 Practice Quiz 1
Module 1 Practice Quiz 2
Module 1 Practice Quiz 3
Module 1 (Graded)

Operational Challenges and Change Management
Introduction to Module 2
The Need For Change
Driving Change
Types of Innovation
Planning for Change
How Operational Change Impacts Consumers
Guest Lecture: Technology and Consumer Engagement
Responding to Change in the Healthcare Industry
Three E's of Change
Into the Unknown
3 Steps for Engaging Health Care Providers in Organizational Change
Fair Process: Managing in the Knowledge Economy
Module 2 Practice Quiz 1
Module 2 Practice Quiz 2
Module 2 Practice Quiz 3

Financial & Payment Challenges of Healthcare Consumerism
Introduction to Module 3
Consumers and Shifting Costs
Fee for Service payment model
Financial Payments and Operations
Payment Models and the Continuum of Care
Guest Lecture — The Challenges of Integration and the Consumer
New Models
Payment Models in Non-Healthcare Services
Ecosystems and Consumer Engagement
The Case for Capitation
Module 3 Practice Quiz 1
Module 3 Practice Quiz 2
Module 3 Practice Quiz 3
Module 3 Graded Quiz

The Role of Analytics in Healthcare Consumerism
Introduction to Module 4
The Role of Analytics in Daily Life
Applying Analytics to Healthcare
Analytics and Operational Improvement
Analytics and Consumerism in Healthcare
How Others Measure Quality
Using Analytics for Proactive Outreach
Guest Lecture: Social Determinants in Care Across the Continuum
Challenges of Measurement
Why Is Data Analytics Important in Healthcare?
Data Analytics Can Drive Change in Health Care
10 High-Value Use Cases for Predictive Analytics in Healthcare
Module 4 Practice Quiz 1
Module 4 Practice Quiz 2
Module 4 Practice Quiz 3

Summary of User Reviews

This course on healthcare consumerism has received positive reviews overall. Many users found the course informative and engaging, with a good balance of theory and practical applications.

Key Aspect Users Liked About This Course

The course was praised for providing practical tips on navigating the healthcare system and making informed decisions about healthcare choices.

Pros from User Reviews

Informative and engaging course material
Good balance of theory and practical applications
Provides practical tips on navigating the healthcare system
Helps consumers make informed decisions about healthcare choices
Well-structured and easy to follow

Cons from User Reviews

Some users found the course too basic
Course material may not be relevant to all healthcare systems
Limited interaction with instructors or peers
Some technical issues with the online platform
Course may be too time-consuming for some users

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