Get Control of Your IT Project Portfolio
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Brief Introduction
A Four-Phase Approach to IT Demand ManagementDescription
Description
Are you having trouble managing your incoming software development work?
Do you have more projects than you can finish?
Do you have lots of emergencies?
Do you have multiple places where work is submitted, tracked and managed?
Do you have trouble determining what the priorities are?
Or, do you know that your IT work in-take processes could be better but don’t know where to start to fix them?
This course can help you!
Every IT department takes in work but not many have the right processes to take in the right work at the right time and deliver on those commitments each and every time. That takes a consistent and repeatable approach to help filter out the work that doesn't add value and focus resources, time and money on work that needs to be done. My experience over the years is that too many IT shops focus on delivering everything that comes in the door and not enough time helping their customers find and complete work that is the most valuable.
This course introduces a simple 4-phase framework that, when introduced, has shown time and time again to improve the quality of the work coming into IT and can solve many of the delivery problems that plague IT departments.
In this course, you will learn…
What IT Demand Management is, where it falls in the software delivery lifecycle and its purpose
The lifecycle of a work item that comes through the demand management and why that lifecycle is important to committing to the work
The primary roles that support IT Demand Management and their responsibilities
A simple 4 phase framework for demand management that will work for every organization
The high-level activities and key decisions that define each phase of Demand Management and how that impacts work coming through the process
Different categories of work that come into an organization and how to apply these to your demand management activities
How to scale the IT Demand Management process for different types of projects that flow through the process
Hear case studies of common demand management issues and how they were solved
Understand how Demand Management works with Agile practices
Learn some key metrics to start reporting on the benefits of your Demand Management process
By the end of the course, you will . . .
Create a backlog of the work that has been requested of your IT teams
Draft your organization’s demand management process
Document your organization’s Demand Management roles and responsibilities
You’ll have a set of actionable plans and artifacts to start a Demand Management practice at your organization.
Who this course is for:
Portfolio managers, Program managers, and Project Managers
Enterprise Analysts or Business Analysts and other roles who are responsible for defining, managing or reporting on work in-take.
IT or Business Managers who request technology work.
IT or Business team members who have been asked to create or improve work in-take processes.
Requirements
- Requirements
- Students should have a good level understanding of the types of work that are submitted to an IT or technology department.
Susan Moore
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