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English for Common Interactions in the Workplace: Basic Level

Approx. 8 hours to complete

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Course Summary

This course is designed for non-native English speakers who want to improve their communication skills in the workplace. Students will learn common workplace interactions and vocabulary to help them succeed in their careers.

Key Learning Points

Learn common phrases and vocabulary used in the workplace
Understand cultural differences in communication
Practice speaking and listening skills in real-life scenarios

Learning Outcomes

Improve workplace communication skills
Understand cultural differences in communication
Increase confidence in speaking and listening in English

Prerequisites or good to have knowledge before taking this course

Basic understanding of English
Access to a computer and internet

Course Difficulty Level

Basic

Course Format

Online
Self-paced
Interactive

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Business English Communication Skills
English for Career Development
Essential English for Job Interviews

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Description

In a professional environment, we’re often faced with the need to respond appropriately according to what the situation calls for, whether it be related to situations in daily life or the workplace.

This course was designed to provide the worker with linguistic tools which will enable greater ease in basic communications in the workplace. This way, the student will be able to broaden their lexical and grammatical repertoire in English, thus increasing their professional value and skill, and contributing to not only professional but also social mobility. The methodology of self-guided instruction will allow the student to manage their own study time, so that they can integrate coursework with the daily demands of their professional life at a rhythm adequate for their own learning process. More importantly, the course is held online, distributed massively, and accessible anywhere in the world through Coursera. En el contexto laboral frecuentemente enfrentamos la necesidad de interactuar de manera adecuada según la situación comunicativa lo amerite, ya sea, reaccionando a situaciones de la vida cotidiana o bien en el lugar de trabajo. Este curso fue diseñado para proporcionar al trabajador herramientas lingüísticas que permitan facilitar interacciones básicas comunes en el lugar de trabajo. De este modo, el estudiante podrá ampliar su inventario léxico y gramatical en el idioma inglés, aumentando así su valor profesional y su competencia laboral, contribuyendo no solo movilidad laboral sino que también social. La metodología auto-instruccional permitirá al estudiante gestionar su propio tiempo de estudio y podrá compatibilizarlo con las exigencias diarias del trabajo, a un ritmo que se adecúe a su proceso de aprendizaje individual. Aún más importante, el curso se dicta en modalidad online, en formato masivo, accesible en distintos lugares del mundo a través de la web de Coursera. This course’s objective is that students be able to utilize basic-level grammatical and lexical structures (CFER level A2) which will enable basic interactions common to the workplace in English. Este curso tiene como objetivo que los alumnos sean capaces de emplear estructuras gramaticales y léxico propios del nivel básico (MCER A2) que permitan facilitar interacciones básicas que son comunes en el lugar del trabajo en inglés. Course contents / Contenidos del curso: Module 1: Everyday Language on the Job • Grammar: present simple to be affirmative, negative question structure, all persons. • Vocabulary: professions / nationalities. • Indefinite article: a/an. • Expressions used when introducing yourself. • Grammar: present simple (I, you, he/she/it, we -- affirmative & negative). • Vocabulary: work routine verbs. • Review of adverbs of frequency. • Times of the day: In the morning /in the afternoon/ at night. Module 2: Making Phone Calls • Grammar: present simple (I, you, he/she/it, we --- questions and short answers). • Vocabulary: telephoning expressions. • Grammar: making suggestions • Vocabulary: numbers/dates • Dates in British English and American English Module 3: Preparing for meeting • Grammar: Going To. • Vocabulary: Flash Review of Cardinal Numbers 1-60. • Telling time. • Grammar: There is / There are • Prepositions of place • Vocabulary: Places around town Module 4: Post-meeting etiquette • Grammar: Past Simple (To Be). • Use of Past Tense of go with good/bad. • Vocabulary: Descriptive Adjectives (it was ...). • Grammar: Past Simple (regular verbs) • Vocabulary: Correspondence Verbs (w. common phrasal verbs)

Knowledge

Describe professions and daily activities related to the workplace.
Make and answer basic phone calls related to the workplace.
Make arrangements for meetings at the workplace.
Talk about job activities in the past.

Outline

Welcome to “English for Common Interactions in the Workplace"
Welcome to English for Common Interactions in the Workplace: Basic Level

Module 1: Everyday Language on the Job
Model Situation 1: Gabriela meets a new colleague
Lesson 1: Introducing yourself and others
Simulated Interaction 1: Introduce yourself
Model Situation 2: A typical day at work
Lesson 2: Describing a typical work day
Simulated Interaction 2: A typical day at work
Comprehension Strategy Session - Reading: Skimming
Module Test 1

Module 2: Making Phone Calls
Model Situation 1: Making a phone call
Lesson 1: Useful language for making phone calls
Simulated Interaction 1: Make a call
Model Situation 2: Coordinating by phone
Lesson 2: Making suggestions
Simulated Interaction 2: Making suggestions
Comprehension Strategy Session - Listening: Listening for Gist
Module Test 2

Module 3: Preparing for meeting
Model Situation 1: Gabriela coordinates a meeting
Lesson 1: Making plans for the future
Simulated Interaction 1: Make future plans
Model Situation 2: Camila asks for direction
Lesson 2: Asking for and giving directions
Simulated Interaction 2: Getting oriented in the city
Comprehension Strategy Session - Listening: Listening for Detail
Module Test 3

Module 4: Post-meeting etiquette
Model Situation 1: How did the interviews go?
Lesson 1: Talking about past work events 1
Simulated Interaction 1: Describe a past event 1
Model Situation 2: Gabriela follows up with Epic Events
Lesson 2: Talking about past work event 2
Simulated Interaction 2: Talking about past events
Comprehension Strategy Session - Reading: Scanning
Module Test 4
Final Exam

Summary of User Reviews

This course on English Common Interactions in the Workplace at a basic level has received positive reviews from its users. Many have found it helpful in improving their communication skills in a professional setting.

Pros from User Reviews

The course provides practical examples and scenarios for learners to apply their skills.
The content is well-organized and easy to follow.
The instructors are knowledgeable and engaging.
The course is suitable for beginners who want to improve their English skills in a professional setting.

Cons from User Reviews

Some users have found the course to be too basic and not challenging enough.
The course materials do not provide enough opportunities for learners to practice speaking and listening skills.
The course can be quite repetitive at times.
Some users have experienced technical issues with the platform.