Brief Introduction
Improve how you or your company speaks to people on the phone to ensure good levels of service and in some situations safety.Course Summary
Effective questioning is a key skill for teachers, trainers, and anyone who needs to gather information. This course will teach you how to ask better questions, develop active listening skills, and create a more engaging learning environment.Key Learning Points
- Learn how to ask open-ended questions that encourage critical thinking
- Develop active listening skills that help you understand your students' needs
- Create a more engaging learning environment that fosters curiosity and creativity
Related Topics for further study
- Questioning techniques
- Active listening
- Engaging learning environment
- Critical thinking
- Curiosity and creativity
Learning Outcomes
- Develop questioning techniques that encourage critical thinking and creativity
- Enhance active listening skills to better understand students' needs
- Create a more engaging learning environment that fosters curiosity and creativity
Prerequisites or good to have knowledge before taking this course
- No prior knowledge or experience required
- Access to a computer and the internet
Course Difficulty Level
BeginnerCourse Format
- Online
- Self-paced
Similar Courses
- Effective Communication
- Active Listening
Related Education Paths
- Certificate in Teaching and Learning
- Certificate in Instructional Design
- Certificate in Educational Psychology
Notable People in This Field
- Author and Speaker
- Psychologist and Author
Related Books
Requirements
- This course is for any professional involved in delivering a service over the telephone, particularly any organisation that uses a computer software to support call handlers in managing calls.
Knowledge
- Explanation about the importance of studying conversationsAudio recordings of telephone calls from research that examined how nurses, using decision support software, asked patients questions over the phoneVideo recordings of nurses using decision support software, synchronized with telephone callsVideo material that explains different types of questions and the influence of decision support software
Summary of User Reviews
Discover how to ask effective questions and improve your communication skills with this online course. Users have praised the course for its engaging content and practical applications. Many have found the course to be highly beneficial in improving their communication skills.Key Aspect Users Liked About This Course
Practical applicationsPros from User Reviews
- Engaging content
- Practical tools and techniques
- Interactive learning experience
- Helpful feedback from instructors
- Flexible schedule
Cons from User Reviews
- Lack of depth in some areas
- Limited interaction with other learners
- Not suitable for advanced learners
- Some technical issues with the platform
- Course material could be more organized
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