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Designing the Future of Work

Approx. 13 hours to complete

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Course Summary

Learn how to design the future of work in this course, which covers key topics like automation, remote work, and the gig economy.

Key Learning Points

Understand the current trends and challenges in the world of work
Develop strategies for designing a more equitable and sustainable future of work
Learn how to leverage technology and automation to improve work processes

Learning Outcomes

Develop a comprehensive understanding of the current state of work and its challenges
Learn how to design more equitable and sustainable work processes
Explore the potential of technology and automation to improve work processes

Prerequisites or good to have knowledge before taking this course

Basic understanding of current work trends
Willingness to think creatively about the future of work

Course Difficulty Level

Intermediate

Course Format

Online
Self-paced
Video lectures

Similar Courses

The Future of Work: Preparing for Disruption
The Future of Work: Innovations in Work and Organizations

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Description

The workplace of tomorrow is an uncertain place. We live in a rapidly changing world, and design innovations such as artificial intelligence (AI), robotics, and big data are rapidly changing the fundamental nature of how we live and work. As these technologies continue to evolve at an exponential rate - it is becoming critical to understand their impact on contemporary work practices, and for businesses and employees to understand how to design a secure future amidst this disruption.

What new, disruptive technologies are on the horizon? How will jobs change? What challenges will employers and employees face? How can the design process help businesses and employees to create innovative solutions to overcome such challenges? The course is a collaboration between UNSW Sydney Art & Design and AMP Amplify, AMP's innovation and ideas program. It brings together leading business and design thinking to help answer these questions, and investigates design strategies that businesses, employees and designers can adopt to find new opportunity in such a rapidly changing professional landscape. WHAT WILL I LEARN? The course provides you with a unique, authentic, and industry relevant learning opportunity. You will have access to current theory, industry examples and expert advice from leaders in the field. This course will help you to: • Recognise how the integration of design approaches are shaping technology and business practices, and how these changes bring immense possibility and uncertainty to the future of work • Analyse important skills and attributes that designers, employees, and businesses need to be successful in a speculative, technologically enhanced future • Understand the importance of unique human attributes in increasingly automated workplaces • Evaluate challenging issues related to potential change in processes, people and automation that might impact the future of your own employment or business • Plot your own possible, probable, and preferable trajectories, and synthesise a design strategy to maximise your ability to adapt, grow, and realise opportunities in your own work future. WHO WILL MY INSTRUCTORS BE? You will learn effective design thinking strategies from leading UNSW Australia Art & Design academics. You will also examine case studies from business and service design perspectives that demonstrate how design can transform business processes to become more adaptive to and predictive of technological and social change, and this can help to capitalise on new opportunities. Direct from our industry partner AMP’s innovative Amplify program, you’ll hear personal insights and advice about how to develop attributes and skills that will give you an advantage in the workplace of the future, from the following business leaders, futurists, entrepreneurs, and innovators from around the world: • Sean Brennan, Head of Design & Innovation, AMP • Megan Dalla-Camina, Co-Founder/CEO, Lead Like a Woman - via Amplify • Susan David Ph.D, CEO, Evidence Based Psychology - via Amplify • Dr. Norman Lewis, Director, Futures-Diagnosis Ltd - via Amplify • Heather McGowan, Author & Advisor, Work to Learn - via Amplify • Ramez Naam, Exponential technologies, Machine learning, Artificial intelligence, Singularity University - via Amplify • Dr. Andy Polaine, Regional Design Director, Asia-Pacific, Fjord • Michael Schrage, Research Fellow, Innovation Thought Leader, MIT Sloan School's Center for Digital Business - via Amplify • Chris Shipley, Curator, MIT Solve. via Amplify • Sue Suckling, New Zealand Qualifications Authority, Chair of Callaghan Innovation, Chair of the New Zealand Qualifications Authority - via Amplify • Professor Nick Wailes, Director, AGSM, and Deputy Dean, UNSW Business School. UNSW Sydney.

Outline

What is the Future of Work?
Key Concept 1.1.1- Welcome to Designing the Future of Work
Graduate Certificate and Master of Visualisation, Simulation, and Immersive Design
Key Concept 1.2.1 - What Does the Future Hold?
Key Concept 1.2.2 - Imagining Futures
AMP CASE STUDY Goals 360 Part 1: Becoming More Competitive through a Focus on Customer Experience
The Future of Work - via Amplify
Can we Predict the Future of Business? Professor Nick Wailes
The Pace of Change and Perception of Disruption. Dr. Norman Lewis - via Amplify
The Role of Ethics in a Digital Society - via Amplify
The Ethics of Big Data. Professor Nick Wailes
The Changing Context of Organisations. Dr. Andy Polaine
Key Concept 1.3.1 - How is Work Being Disrupted?
Key Concept 1.3.2 - The Impacts of Disruption upon Businesses and Employees
AMP CASE STUDY Goals 360 Part 2: Using AI to Redesign Customers’ Connections to their Financial Future
Advice for Employees. Professor Nick Wailes
Advice for Employers. Professor Nick Wailes
What Startups and Corporations can Learn from Each Other - via Amplify
Investing in Customer Relations - via Amplify
The Importance of Customer Experience in the New Economy. Professor Nick Wailes
The Power and Potential of Crowd Sourcing and Co-Creation. Dr. Norman Lewis - via Amplify
Rethinking Investment in the Future of Work. Dr. Norman Lewis - via Amplify
Design the Future Business that will Destroy Your Current One. Professor Nick Wailes
Course Overview
Could a Robot do Your Job?
Meet Your Academic Instructor
Meet our Industry Collaborator - AMP
Meet the Industry Expert Contributors
Join the Designing the Future of Work Conversation!
About the Assignments in the Course
Special Thanks and Acknowledgements
Learn More about how Immersive and Visualisation Technologies are Changing the Workplace
Understanding the Future - Useful Resources
Work in the Age of Disruption - Useful Resources
Lesson 1.2 Assessable Quiz
Lesson 1.3 Assessable Quiz

The Importance of Being Human in a World of Automation
Key Concept 2.1.1 - The Importance of Being Human
Key Concept 2.1.2 - Human-Machine Relationships
AMP CASE STUDY Goals 360 Part 3: The Importance of the Human Connection in an Automated Service
Will Robots or AI Threaten Jobs? Professor Nick Wailes
What Can Humans do Better than Machines? - via Amplify
Being Human in a World of Big Data, AI, and Automation. Dr. Norman Lewis - via Amplify
Learning from Failure and Developing Perseverance - via Amplify
The Importance of a Rewarding Career - via Amplify
Skills For the Future Workplace - via Amplify
Education in the Future Workplace - via Amplify
How Will Humans and Machines will Work Together? - Useful Resources
Lesson 2.1 Assessable Quiz

Designing the Future of Work
Key Concept 3.1.1 - Understanding Design Thinking
Key Concept 3.1.2 - The Importance of a Human-Centred Approach
Evolving Business Practices through Design Thinking - via Amplify
The Criticality of Design in Shaping the Future of Business. Professor Nick Wailes
The Process of Service Design. Dr. Andy Polaine
Key Concept 3.2.1 - Integrating Design into Work Practices
Key Concept 3.2.2 - Designing Your Own Work Future
AMP CASE STUDY Goals 360 Part 4: Designing the Goals 360 Service
CASE STUDY: Redesigning The Bower for the Future. Dr. Andy Polaine
Using Design to Meet Challenges in Business. Dr. Andy Polaine
Advice for Designers Working within Businesses. Sean Brennan
Designing for the Future: Advice for Employers. Dr. Andy Polaine
Designing for the Future: Advice for Employees. Dr. Andy Polaine
Design Thinking - Useful Resources
Designing the Future of Your Work - Useful Resources
Learner Demographic Survey
Lesson 3.1 Assessable Quiz
Lesson 3.2 Assessable Quiz

Industry and Academic Expert Video Profiles
Sean Brennan, Head of Design & Innovation, AMP
Megan Dalla-Camina, Co-Founder/CEO, Lead Like a Woman
Susan David Ph.D, CEO, Evidence Based Psychology
Dr Norman Lewis, Director Innovation, PwC UK
Heather McGowan, Author & Advisor, Work to Learn
Ramez Naam, Exponential Technologies, Machine Learning, Artificial Intelligence, Singularity University
Dr Andy Polaine, APAC Regional Design Director, Fjord Evolution APAC Lead. Fjord
Michael Schrage, Researcher Fellow, Innovation Thought Leader, MIT Sloan School's Centre for Digital Business
Chris Shipley, Curator, MIT Solve
Sue Suckling, New Zealand Qualifications Authority, Chair of Callaghan Innovation, Chair of the New Zealand Qualifications Authority
Professor Nick Wailes, Director, AGSM, and Deputy Dean, UNSW Business School. UNSW Sydney

Summary of User Reviews

The Designing the Future of Work course on Coursera has received positive reviews from users. Learners appreciated the course's comprehensive approach to exploring the future of work, as well as the interactive and engaging lectures. One key aspect that many users thought was good is the course's focus on practical applications of the theories covered.

Pros from User Reviews

Comprehensive approach to exploring the future of work
Interactive and engaging lectures
Focus on practical applications of the theories covered
Great course material and resources provided
Opportunities for collaboration with other learners

Cons from User Reviews

Some users found the course content to be repetitive
A few technical issues were reported with the platform
Some learners felt that the course was too basic for their level of expertise
Not all learners felt that the course was worth the price
The workload was heavier than expected for some users

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