Course Summary
This course teaches conflict and stress management techniques that can be applied in both personal and professional settings. Students will learn how to identify and manage different types of conflict, as well as how to develop strategies for managing stress.Key Learning Points
- Learn to identify different types of conflict and how to manage them effectively
- Develop strategies for managing stress in both personal and professional settings
- Understand the impact of conflict and stress on individuals and organizations
Related Topics for further study
Learning Outcomes
- Ability to identify different types of conflict and develop strategies for managing them
- Understanding of how stress affects individuals and organizations, as well as strategies for managing stress
- Improved communication and emotional intelligence skills
Prerequisites or good to have knowledge before taking this course
- No prior knowledge or experience required
- Access to a computer and internet connection
Course Difficulty Level
BeginnerCourse Format
- Self-paced
- Online
Similar Courses
- Negotiation, Mediation and Conflict Resolution
- Managing Emotions in Times of Uncertainty and Stress
- Leading Teams
Related Education Paths
Notable People in This Field
- Daniel Goleman
- Brene Brown
Related Books
Description
This course contains theoretical and practical materials on organisational culture, business communication, the main characteristics and reasons of conflicts in organisations, exit strategies and stress management.
Outline
- Introduction to the course; justifying the topic’s relevance; course structure; basic course concepts
- Introduction
- What is Meant by Conflict and Stress
- The Relevance of the Topic of the Course
- The History of Conflict Management
- The Concept of Conflictology
- Relationship between Conflictology and Management
- Interview with a Professor at the Department of Conflict Management, St. Petersburg State University
- The Importance of Stress Management for a Modern OrganizationInterview with a Professor at the Department of Conflict Management, St. Petersburg State University
- Presentation
- Test
- Module
- Introduction
- Basic Concepts and Structure of Organizational Culture. Part 1
- Basic Concepts and Structure of Organizational Culture. Part 2
- The Structure of Organizational Culture
- The Process of Forming an Organizational Culture. Part 1
- The Process of Forming an Organizational Culture. Part 2.
- The Process of Forming an Organizational Culture. Part 3
- Digital Organizational Culture: The BCG Approach
- Digital Organizational Culture: Microsoft's Approach
- Presentation
- Additional materials
- Test
- Module
- Approaches to Defining Conflict, Conflict Structure
- Analysis of Conflict Dynamics
- Classification of Conflicts in the Organization
- Analysis of the Causes of Conflicts in the Organization
- Case Studies on the Analysis of the Causes of Organizational Conflicts: Movie Fragments
- Strategies and Techniques for Overcoming Organizational Conflicts
- Video Case on the Strategies of K. Thomas: Scenes, Analysis, Summary of Material
- Alternative Access Permission Methods
- Interview with a Certified Mediator
- Interview with an Organizational Psychologist and a Master Class
- Presentation
- Additional materials
- Test
- Module
- The Essence of Business Negotiations
- Types of Business Negotiations
- Structure of Business Negotiations
- Negotiation Strategies
- Negotiating Cases: Movie Fragments
- The Concept and Essence of NLP
- The Methodology of Applying NLP in Business Negotiations
- Workshop on the Use of NLP Techniques in Negotiations
- Fundamentals of Physiognomy, Graphology and Other Assessment methods
- Presentation
- Additional materials
- Test
- Module
- The Concept and Causes of Stress
- Features of Organizational Stress
- What is the Danger of Stress for the Health?
- The Concept of Stress Management. Coping Strategies
- Interview with a Certified Personality Typologist
- Socionics, Human Design, Psychosophy and other Techniques for Forming Anti-stress Behavior
- Presentation
- Additional materials
- Test
- Module
- Current Trends in Conflict Management
- Rules for Successful Negotiations
- Stress Management Techniques in the Modern World
- Viewing and Analyzing Fragments from the Movie “The Devil Wears Prada” (Directed by David Frankel, 2006)
- Presentation
- Additional materials
- Test
- Final test
- Final test
Summary of User Reviews
Key Aspect Users Liked About This Course
Practical tools and techniques for managing stress and conflictPros from User Reviews
- In-depth and well-structured content
- Engaging and knowledgeable instructors
- Real-life examples and case studies
- Interactive assignments and quizzes
- Useful resources and references
Cons from User Reviews
- Some concepts may be too basic for advanced learners
- Limited opportunities for peer interaction
- Not suitable for those seeking a theoretical or academic approach
- Requires self-discipline and time management
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