Course Summary
This course provides basic skills in constructive communication that can be applied in personal and professional relationships. Students will learn how to listen actively, express themselves clearly, and manage conflicts effectively.Key Learning Points
- Learn how to listen actively and express yourself clearly
- Understand the principles of constructive communication
- Develop skills to manage conflicts effectively
Related Topics for further study
Learning Outcomes
- Develop active listening skills
- Apply constructive communication principles in personal and professional relationships
- Effectively manage conflicts
Prerequisites or good to have knowledge before taking this course
- No prior communication experience required
- Open to all levels of learners
Course Difficulty Level
BeginnerCourse Format
- Self-paced
- Video lectures
- Quizzes
Similar Courses
- Effective Communication Strategies
- Communication Skills for Managers
- Interpersonal Communication
Related Education Paths
Related Books
Description
Insufficiently developed skills in constructive communication lead to misunderstandings and conflicts between employees and managers. As a result, effectiveness of business processes, project work and the quality of services are reduced. This applies to any team and organization, and in a broad sense - to society as a whole.
Knowledge
- How to listen actively and to highlight the essence of your interlocutor’s statements
- How to form new constructive behaviors
- To articulate your thoughts clearly and in a structured way
- To recognize and regulate emotional state
Outline
- What is Constructive Communication?
- Introduction to 6 dimensions of Human beings
- Types of communication
- Levels of communication and Basic Principle of Social Interaction
- Johari window
- The course structure
- Syllabus
- Join us
- Workbook
- Literature
- Glossary
- Check yourself
- Check yourself
- Check yourself
- Test 1 – Graded Quiz
- Perception of Information and its Interpretation
- Applying course theory to real life
- Why is interrupting not effective?
- Conjecturing
- The ambiguity of information perception
- Introduction
- Check yourself
- Check yourself
- Texts and Questions
- Test 2 – Graded Quiz
- Active Listening for proper understanding, and precise formulation of your thoughts
- Listening and listening levels
- Active listening – basics & techniques
- Constructive discussion
- Why is it important to formulate your thoughts accurately?
- Check yourself
- Check yourself
- Check yourself
- Test 3 – Graded Quiz
- Feedback
- How familiar are you with a concept of feedback?
- Basic rules of giving and receiving feedback
- Models of providing feedback
- Knowledge Implementation and Exercise for training
- Demonstration of constractive and nonconstractive feedback
- Introduction
- Check yourself
- Check yourself
- Questions
- Test 4 – Graded Quiz
- Regulation of Emotions
- Emotions in communication
- Regulation of emotions
- Communicative techniques to regulate your own emotional state
- Communicative techniques to impact the emotions of your interlocutor
- Check yourself
- Check yourself
- Test 5 – Graded Quiz
- Summarizing
- Summary of the course
- Keep developing your communication skills
Summary of User Reviews
Learn basic skills in constructive communication with this course on Coursera. Users have rated this course highly for its practical approach to communication skills. Many users thought that the real-life examples and exercises provided in the course were very helpful.Pros from User Reviews
- Practical approach to communication skills
- Real-life examples and exercises provided
- Easy to follow and understand
- Engaging and interactive
- Great for beginners
Cons from User Reviews
- Not enough depth in certain topics
- Some users found the course too basic
- Lack of personalized feedback
- Limited time to access course materials
- Some technical difficulties reported
Olaf Hauer
4.5 Raiting
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