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Customer Journey Map - Guest Experience Enhancement Tool
by Hotel Management School Your learning Partner- 0.0
1.5 hours on-demand video
How mapping customer journey helps enhance experience | key touch points in journey | learn from experts Customers are important for the business. In current times businesses need to spend time and effort in enhancing the customer experience with the business which can lead to better customer loyalty. Discovery stage (before sale/booking)...
$12.99
Professional Housekeeping - How to clean Glass items
by Hotel Management School Your learning Partner- 0.0
35 mins on-demand video
Learn professional housekeeping skills in hospitality - This module is about glass items In this Course Module, we are going to talk about the composition care and cleaning of glasses. Glasses are used extensively in the hotel industry from facades to cutlery and ceilings to decoration. As professional housekeepers, we need to have knowledge of maintaining glasses professionally....
$12.99
Hospitality & F&B Management - Suggestive Selling Skills
by Hotel Management School Your learning Partner- 3.5
1.5 hours on-demand video
How do we help guests by suggesting them what to buy and improve profits as well as guest satisfaction and loyalty Suggestive selling as commonly known in retail industry is selling a specific item or add-on item to what guest has bought. However, in hospitality suggestive selling refers to selling an item that guests may need but are unsure of....
$12.99
Hospitality Housekeeping - Metals - Composition & Cleaning
by Hotel Management School Your learning Partner- 3
34 mins on-demand video
Learn composition and cleaning method of different metals used in hospitality industry In the hospitality industry, we use various types of metals. These metals are made from different alloys, have different compositions, and require a different method for cleaning and maintenance....
$12.99
Hotel Management - Strategic overall Performance evaluation
by Hotel Management School Your learning Partner- 2.6
1.5 hours on-demand video
Modern performance Metrices, Financial & Non-financial Hotel performance, understanding of operation strategies As a hotel owner / operator you are always wondering how various hotel management strategies are performing and what are various performance metrices we can use for monitoring hotel performance. Hotel Operation and Management team may have different strategies to achieve their vision....
$12.99
Fundamentals and Practices in labour Cost Management
by Hotel Management School Your learning Partner- 3.9
2 hours on-demand video
how to understand, monitoring and maximize labor cost and Productivity in hospitality industry Labor cost is usually the biggest cost in hotel industry. Management of Labour cost is also not the easiest and usually a long term strategy. Cost Containment measure in short term involving labour are usually not received well....
$11.99
Master Analyzing Hotel Income Statement - Rooms Department
by Hotel Management School Your learning Partner- 4.1
2.5 hours on-demand video
Revenue & Expense Analysis with marketing reports and cost management recommendations to improve profitability of hotel A wide range of hotel management professionals in operations does not feel comfortable reading and presenting their department's financial performance due to lack of financial background & knowledge and training. In this unique and first in league online course, we will...
$11.99
Corporate & Strategic Communication Skills for Managers
by Hotel Management School Your learning Partner- 3.9
9 hours on-demand video
Learn Communication Skills, Corporate Communications, Group Communication, Strategic communication & resolting conflicts We communicate every time, be it in childhood, school life, business or socially. Hence we usually possess basic skills. However effective communications skills specially in business settings require special attention as we are dealing with various objectives. Manage Strategic communications and Plan organisations communication with external parties....
$9.99
Fundamentals of Hospitality Revenue Management
by Hotel Management School Your learning Partner- 3.8
3 hours on-demand video
fundamental of process, reports and data requirements in Revenue Management, pricing, SWOT Analysis, demand forecasting Revenue Management is essential whenever businesses can charge different prices from different customers. Like airlines, hotels, restaurants & other service industries Revenue Management comes in picture where different peoples uses same product & services for different reasons and have different willingness to pay....
$9.99
Hotel Management - Budgeting, Forecasting and Business Plan
by Hotel Management School Your learning Partner- 3.8
2.5 hours on-demand video
Fundamentals of Hotel Revenue Forecasting, estimate hotel labour cost and expenses, Capital Expenditure budget Preparing Hotel budgets can be difficult task due to inexperience and lack of specific methodology This hotel management short course is designed to give fundamentals and templates which can be used for understanding how to make revenue and expenses budget....
$12.99