Practical Guide to Navigating Professional Relationships

  • 0.0
Approx. 20 hours to complete

Course Summary

This course teaches professional communication skills for sales professionals. It covers topics such as building rapport, active listening, and dealing with difficult customers.

Key Learning Points

  • Learn how to build rapport with customers
  • Improve your active listening skills
  • Develop strategies for dealing with difficult customers

Related Topics for further study


Learning Outcomes

  • Develop effective communication skills for sales
  • Build better relationships with customers
  • Improve your ability to handle difficult situations

Prerequisites or good to have knowledge before taking this course

  • Basic knowledge of sales
  • Access to a computer and the internet

Course Difficulty Level

Intermediate

Course Format

  • Online self-paced course
  • Video lectures
  • Quizzes and assignments

Similar Courses

  • Sales Training: Practical Sales Techniques
  • Sales Strategies: Mastering the Selling Process

Related Education Paths


Related Books

Description

This is Course 5 in the Salesforce Sales Development Representative Professional Certificate. In order to successfully complete the course, please ensure you have taken Course 1: Groundwork for Success in Sales Development, Course 2: Foundations for Interviewing with Confidence, 3: Conversational Selling Playbook for SDRs, and 4: Boosting Productivity through the Tech Stack.

Outline

  • Prioritize Professional and Empathetic Communication
  • Practical Guide to Navigating Professional Relationships
  • Course Introduction
  • Instructor Introduction Video
  • Introduction to the Mock Company
  • Introduction to Professionalism in the Startup World
  • Creating the Personal Brand of a Top Performer
  • Speaking to Value
  • Communicating with Your Manager
  • Communicating Effectively with Teammates
  • Working with Your Account Executive
  • SV Academy Ambassadors: How to Crush Call Blitzes
  • SV Academy Ambassadors: Navigating the SDR/AE Relationship
  • SV Academy Ambassadors: Excelling as a Team Lead
  • Communicating Effectively with Prospects and Customers
  • Review: Prioritize Professional and Empathetic Communication
  • Syllabus
  • Personal Branding: 4 Steps to Finding the "Real You"
  • Professionalism in the Workplace
  • Fred Kofman on Victim Mentality
  • Leading with Warmth
  • Focusing on the Customer
  • Practice Quiz - Communicating Effectively with Managers
  • Practice Quiz - Communicating Effectively with Teammates
  • Graded Quiz - Prioritizing Professional and Empathetic Communication
  • Speak With Confidence and Clarity
  • Mastering the Conversational Approach
  • Exuding Energy and Enthusiasm
  • How to Introduce Yourself
  • Driving Results through Active Listening
  • Delivering the Message with Skill
  • Review: Speak with Confidence and Clarity
  • How to Converse Authentically
  • Operating from a Place of Enthusiasm
  • Amy Cuddy on Body Language
  • 5 Ways to Listen Better
  • Barriers to Listening
  • How to Mirror in Conversation
  • Practice Quiz - Mastering the Conversational Approach
  • Practice Quiz - Exuding Energy and Enthusiasm
  • Driving Results through Active Listening
  • Practice Quiz - Delivering the Message with Skill
  • Graded Quiz - Speaking with Confidence and Clarity
  • Empathize and Challenge in Written Communication
  • Introduction to the PACE Framework in Business Writing
  • PACE Email Prospecting: Conversational Selling through Written Communication
  • Starting with Key Messages and Action Items
  • Focusing on Concision and Clarity
  • Following Up with Ease
  • Strategies for Effective Meeting Follow-Up for SDRs
  • Review: Empathize and Challenge in Written Communication
  • Peer Review Instructions and Sample
  • Writing Emails that Get Results
  • Playbook: Business Writing
  • Maximizing the PACE Framework in Business Writing
  • Practice Quiz - Building Accountability in the Workplace
  • Practice Quiz - Focusing on Clarity and Concision
  • Hone Your Cultural Competency Skills in the Workplace
  • Getting Results through Diverse Perspectives
  • Cultivating Diversity and Cultural Competency - Part 1
  • Cultivating Diversity and Cultural Competency - Part 2
  • Tapping into Multiple Points of View
  • Strategies for Empathizing with the Opposite Point of View
  • Communicating Across Differences
  • How to Find Common Language in a Team
  • Review: Hone Your Cultural Competency Skills in the Workplace
  • Peer Review Instructions and Sample
  • The Strength of Diversity
  • Practice Quiz - Getting Results through Diverse Perspectives
  • Practice Quiz - Tapping into Multiple Points of View
  • Accelerate Learning in the First 30-60-90 Days of Work
  • What to Expect in the First 3 Months as an SDR
  • SV Academy Ambassadors: Springboarding Your Career with Effort and Enthusiasm
  • SV Academy Ambassadors: Building an SDR-Specific 30-60-90 Plan
  • Tips for Managing and Coaching Yourself When Needed
  • Mobilizing Your Support System
  • Strategies for Building Your Support System at Work
  • What Does It Mean to Be Coachable?
  • Taking Risks and Optimizing Learnings
  • Review: Accelerate Learning in the First 30-60-90 Days of Work
  • Review: Practical Guide to Navigating Professional Relationships
  • Peer Review Instructions and Sample
  • What Is a 30-60-90 Day Plan?
  • Take Your Networking to the Next Level
  • Playbook: Giving and Receiving Feedback
  • Downsides of Perfectionism
  • Smash Fear by Tim Ferriss
  • Understanding Sales Economics to Design Experiments
  • Practice Quiz - Ramping Up with Effort and Enthusiasm
  • Practice Quiz - Mobilizing Your Support System
  • Practice Quiz - Implementing Feedback Quickly
  • Practice Quiz - Taking Risks and Optimizing Learnings

Summary of User Reviews

Learn the essential professional communication skills for sales with this Coursera course. Students praise the practicality and real-world application of the course material.

Key Aspect Users Liked About This Course

Real-world application of course material

Pros from User Reviews

  • Practical and applicable course material
  • Engaging and knowledgeable instructors
  • Great value for the price
  • Opportunities for hands-on practice

Cons from User Reviews

  • Limited feedback from instructors
  • Some sections felt repetitive
  • Not enough emphasis on non-verbal communication
  • Lack of personalized attention to individual students
  • Course material may not be challenging enough for experienced sales professionals
English
Available now
Approx. 20 hours to complete
Trailhead, Noorin Fazal, Paige Caldwell, Mandy Bynum Mc Laughlin, Jordan Arogetti, Luis Cazares, Richard Yang, Jolyn Cafferata, Allie Kaiser
Salesforce, SV Academy
Coursera

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