Practical Guide to Navigating Professional Relationships
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Course Summary
This course teaches professional communication skills for sales professionals. It covers topics such as building rapport, active listening, and dealing with difficult customers.Key Learning Points
- Learn how to build rapport with customers
- Improve your active listening skills
- Develop strategies for dealing with difficult customers
Related Topics for further study
Learning Outcomes
- Develop effective communication skills for sales
- Build better relationships with customers
- Improve your ability to handle difficult situations
Prerequisites or good to have knowledge before taking this course
- Basic knowledge of sales
- Access to a computer and the internet
Course Difficulty Level
IntermediateCourse Format
- Online self-paced course
- Video lectures
- Quizzes and assignments
Similar Courses
- Sales Training: Practical Sales Techniques
- Sales Strategies: Mastering the Selling Process
Related Education Paths
Related Books
Description
This is Course 5 in the Salesforce Sales Development Representative Professional Certificate. In order to successfully complete the course, please ensure you have taken Course 1: Groundwork for Success in Sales Development, Course 2: Foundations for Interviewing with Confidence, 3: Conversational Selling Playbook for SDRs, and 4: Boosting Productivity through the Tech Stack.
Outline
- Prioritize Professional and Empathetic Communication
- Practical Guide to Navigating Professional Relationships
- Course Introduction
- Instructor Introduction Video
- Introduction to the Mock Company
- Introduction to Professionalism in the Startup World
- Creating the Personal Brand of a Top Performer
- Speaking to Value
- Communicating with Your Manager
- Communicating Effectively with Teammates
- Working with Your Account Executive
- SV Academy Ambassadors: How to Crush Call Blitzes
- SV Academy Ambassadors: Navigating the SDR/AE Relationship
- SV Academy Ambassadors: Excelling as a Team Lead
- Communicating Effectively with Prospects and Customers
- Review: Prioritize Professional and Empathetic Communication
- Syllabus
- Personal Branding: 4 Steps to Finding the "Real You"
- Professionalism in the Workplace
- Fred Kofman on Victim Mentality
- Leading with Warmth
- Focusing on the Customer
- Practice Quiz - Communicating Effectively with Managers
- Practice Quiz - Communicating Effectively with Teammates
- Graded Quiz - Prioritizing Professional and Empathetic Communication
- Speak With Confidence and Clarity
- Mastering the Conversational Approach
- Exuding Energy and Enthusiasm
- How to Introduce Yourself
- Driving Results through Active Listening
- Delivering the Message with Skill
- Review: Speak with Confidence and Clarity
- How to Converse Authentically
- Operating from a Place of Enthusiasm
- Amy Cuddy on Body Language
- 5 Ways to Listen Better
- Barriers to Listening
- How to Mirror in Conversation
- Practice Quiz - Mastering the Conversational Approach
- Practice Quiz - Exuding Energy and Enthusiasm
- Driving Results through Active Listening
- Practice Quiz - Delivering the Message with Skill
- Graded Quiz - Speaking with Confidence and Clarity
- Empathize and Challenge in Written Communication
- Introduction to the PACE Framework in Business Writing
- PACE Email Prospecting: Conversational Selling through Written Communication
- Starting with Key Messages and Action Items
- Focusing on Concision and Clarity
- Following Up with Ease
- Strategies for Effective Meeting Follow-Up for SDRs
- Review: Empathize and Challenge in Written Communication
- Peer Review Instructions and Sample
- Writing Emails that Get Results
- Playbook: Business Writing
- Maximizing the PACE Framework in Business Writing
- Practice Quiz - Building Accountability in the Workplace
- Practice Quiz - Focusing on Clarity and Concision
- Hone Your Cultural Competency Skills in the Workplace
- Getting Results through Diverse Perspectives
- Cultivating Diversity and Cultural Competency - Part 1
- Cultivating Diversity and Cultural Competency - Part 2
- Tapping into Multiple Points of View
- Strategies for Empathizing with the Opposite Point of View
- Communicating Across Differences
- How to Find Common Language in a Team
- Review: Hone Your Cultural Competency Skills in the Workplace
- Peer Review Instructions and Sample
- The Strength of Diversity
- Practice Quiz - Getting Results through Diverse Perspectives
- Practice Quiz - Tapping into Multiple Points of View
- Accelerate Learning in the First 30-60-90 Days of Work
- What to Expect in the First 3 Months as an SDR
- SV Academy Ambassadors: Springboarding Your Career with Effort and Enthusiasm
- SV Academy Ambassadors: Building an SDR-Specific 30-60-90 Plan
- Tips for Managing and Coaching Yourself When Needed
- Mobilizing Your Support System
- Strategies for Building Your Support System at Work
- What Does It Mean to Be Coachable?
- Taking Risks and Optimizing Learnings
- Review: Accelerate Learning in the First 30-60-90 Days of Work
- Review: Practical Guide to Navigating Professional Relationships
- Peer Review Instructions and Sample
- What Is a 30-60-90 Day Plan?
- Take Your Networking to the Next Level
- Playbook: Giving and Receiving Feedback
- Downsides of Perfectionism
- Smash Fear by Tim Ferriss
- Understanding Sales Economics to Design Experiments
- Practice Quiz - Ramping Up with Effort and Enthusiasm
- Practice Quiz - Mobilizing Your Support System
- Practice Quiz - Implementing Feedback Quickly
- Practice Quiz - Taking Risks and Optimizing Learnings
Summary of User Reviews
Learn the essential professional communication skills for sales with this Coursera course. Students praise the practicality and real-world application of the course material.Key Aspect Users Liked About This Course
Real-world application of course materialPros from User Reviews
- Practical and applicable course material
- Engaging and knowledgeable instructors
- Great value for the price
- Opportunities for hands-on practice
Cons from User Reviews
- Limited feedback from instructors
- Some sections felt repetitive
- Not enough emphasis on non-verbal communication
- Lack of personalized attention to individual students
- Course material may not be challenging enough for experienced sales professionals