People Management: How to Confront Poor Performing People
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Brief Introduction
Learn performance management skills to give clear and honest feedback to difficult people and poor performing employeesDescription
Many leaders, managers, and supervisors do a poor job of giving feedback or confronting problem performance or behavior. Doing so is challenging and it often seems easier to ignore or side-step sensitive issues hoping they’ll go away. Unfortunately they don’t. Problems fester and the difficult people who fail to meet expectations become a toxic influence on their coworkers and drag down the morale or performance of the majority.
Therefore, developing the confidence and ability to offer feedback respectful, candidly, and yet firmly to poor performing people is a necessary skill for any leader, supervisor or manager and a necessary ingredient for building a great organization.
The purpose of this course is to teach you how. You'll learn how to set and communicate your expectations and then hold people accountable. You'll also learn a proven, 7-step strategy for giving feedback to difficult or non-compliant people. I'll illustrate these concepts with multiple case studies and scenarios that will help you learn and apply these strategies to your current relationships with your employees.
By watching this course on how to give feedback, you will be able to:
Build trust and goodwill
Create a climate which brings out the best in people
Learn best practices in managing people
Clarify "non-negotiables"in three critical areas
Set clear performance expectations for individual employees
Confront and give feedback to poor performing people
Gain support from other leaders
Requirements
- Requirements
- Experience as a leader or manager in a small to large company
Roger Kay Allen, Ph.D.
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