Introduction to Operations Management

  • 4.4
Approx. 10 hours to complete

Course Summary

Learn the ins and outs of operations management with the Wharton School's online course. Gain practical tools and techniques to improve your organization's productivity and efficiency.

Key Learning Points

  • Understand the fundamentals of operations management
  • Learn how to design and improve processes for maximum efficiency
  • Discover how to manage the supply chain and inventory
  • Explore the role of technology in operations management
  • Gain insights into the latest trends and innovations in the field

Job Positions & Salaries of people who have taken this course might have

    • USA: $82,000
    • India: ₹1,200,000
    • Spain: €40,000
    • USA: $82,000
    • India: ₹1,200,000
    • Spain: €40,000

    • USA: $86,000
    • India: ₹1,500,000
    • Spain: €45,000
    • USA: $82,000
    • India: ₹1,200,000
    • Spain: €40,000

    • USA: $86,000
    • India: ₹1,500,000
    • Spain: €45,000

    • USA: $72,000
    • India: ₹800,000
    • Spain: €35,000

Related Topics for further study


Learning Outcomes

  • Develop the skills to optimize processes and improve efficiency
  • Learn to manage the supply chain and inventory for maximum effectiveness
  • Gather insights into the latest trends and innovations in operations management

Prerequisites or good to have knowledge before taking this course

  • Basic understanding of business concepts
  • Proficiency in English

Course Difficulty Level

Intermediate

Course Format

  • Online
  • Self-paced

Similar Courses

  • Six Sigma and Lean: Quantitative Tools for Quality and Productivity
  • Supply Chain Management
  • Project Management: The Basics for Success

Related Education Paths


Notable People in This Field

  • Eli Goldratt
  • W. Edwards Deming

Related Books

Description

Learn to analyze and improve business processes in services or in manufacturing by learning how to increase productivity and deliver higher quality standards. Key concepts include process analysis, bottlenecks, flows rates, and inventory levels, and more. After successfully completing this course, you can apply these skills to a real-world business challenge as part of the Wharton Business Foundations Specialization.

Outline

  • Introduction
  • Course Logistics
  • Four Dimensions of Operational Performance
  • Trade-offs and the Efficient Frontier
  • Module 1 - Introduction: Lecture Slides (PDF)
  • Process Analysis
  • Flow Rate, Inventory, and Flow Time
  • Finding the Bottleneck
  • Labor Cost and Labor Utilization
  • Little’s Law
  • Inventory Turns
  • Make to Stock vs Make to Order / Reasons for Inventory
  • Dealing with Multiple Flow Units
  • Review of Process Analysis
  • Module 2 Practice Problem: Atlas Inc (video)
  • Module 2 Practice Problem: Multiple Flow Units (video)
  • Module 2 - Process Analysis: Lecture Slides (PDF) and Excel Template
  • Module 2 Practice Problems (PDF) and Solutions
  • Homework Assignment: Module 2 - Process Analysis
  • Final Exam - Module 2
  • Productivity
  • Intro to Productivity, Taylorism
  • The Seven Sources of Waste
  • Financial Value of Productivity
  • Key Performance Indicators and KPI Trees
  • Overall Equipment Effectiveness
  • Takt Time
  • Quartile Analysis
  • Productivity Ratios
  • Review of Productivity
  • Module 3 Practice Problem: Dr. Peters (video)
  • Module 3 Practice Problem: Assign Tasks to Workers (video)
  • Module 3 - Productivity: Lecture Slides (PDF) and Excel Files
  • Module 3 Practice Problems (PDF) and Solutions
  • Homework Assignment: Module 3 - Productivity
  • Final Exam - Module 3
  • Quality
  • Reasons for Defects
  • Quality and Flow
  • Six Sigma
  • Control Charts
  • Jidoka
  • Problem Solving
  • Toyota Production System
  • Module 4 Review
  • Module 4 Practice Problem: Assembly Tolerances (video)
  • Module 4 Practice Problem: Security Check (video)
  • Module 4 - Quality: Lecture Slides (PDF) and Excel Files
  • Module 4 Practice Problems (PDF) and Solutions
  • Homework Assignment: Module 4 - Quality
  • Final Exam - Module 4

Summary of User Reviews

Discover best practices for all aspects of operations management, from productivity, quality management, and supply chain management to capacity planning and more. This course from Wharton School of the University of Pennsylvania has received positive feedback from users.

Key Aspect Users Liked About This Course

Many users found the course to be comprehensive and covers a wide range of topics, providing practical applications for each concept.

Pros from User Reviews

  • Well-structured course with clear explanations
  • Great supplementary materials and resources
  • Instructors are knowledgeable and engaging
  • Real-world examples and case studies provided
  • Applicable to a variety of industries and job roles

Cons from User Reviews

  • Some users found the course to be too basic and lacking in depth
  • The course can be time-consuming and requires a lot of effort to complete
  • Limited interaction with instructors and other students
  • No official certification or credential awarded upon completion
  • Some technical issues with the platform and video lectures
English
Available now
Approx. 10 hours to complete
Christian Terwiesch
University of Pennsylvania
Coursera

Instructor

Christian Terwiesch

  • 4.4 Raiting
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