Customer Service to Customer Relationship Management
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Brief Introduction
Moving customers from consumers to advocatesDescription
While all businesses focus their efforts on excellent customer service it usually ends there. It is also important that the relationship built with the customer from the point of sale is sustained. The goal of your business should be to develop brand ambassadors and it starts with your regular customers! This course is designed for the leaner to understand and acknowledge their role in the development of a culture of Service. It is expected that the learner will have a clear understanding of their role in customer relationship and learn skills in handling difficult situations with ease so as to project a positive and professional image of the business to its customer.
Requirements
- Requirements
- Note taking is essential in this course. A pen and a notebook will be required.
- Modules will have specific outputs. These outputs must be accomplished prior to starting the next modules.
Coach Jarret
4 Raiting
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Customer Service to Customer Relationship Management
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Moving customers from consumers to advocates While all businesses focus their efforts on excellent customer service it usually ends there....
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