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Become a master of client and account management

1.5 hours on-demand video

$ 12.99

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Brief Introduction

Learn how to effectively manage, retain and grow clients

Description

Did you know that repeat customers on average, spend 67% more than new customers?

If you need to manage clients on an ongoing basis and have a challenge around:

Over-servicing;
Coping with project change;
Selling on value rather than time;
Retaining and growing clients;
Having difficult conversations;

Then this course is a must for you! It now has over 2,600 students!

It covers everything you need to know from the role of the account/client manager to how to put plans together, managing challenging clients and having difficult conversations. What to do about 'scope creep' and how to stop overservicing.

As well as my insight and experience, you will also get access to tools and templates to help you effectively manage clients - resulting in longer term relationships and growing revenues.

By the end of the course you will:

Confidently manage clients in all situations
Better understand your customers to ensure a great relationship
Manage changes to requirements without the need to over service
Learn how to politely but firmly push back on clients and say NO when necessary
Understand the importance of time recording, capacity management and project management tools
Present yourself in front of your peers and clients with confidence
Learn Active Listening skills

I developed this course because of demand from my clients and public courses I deliver. I wanted to be able to share my 20+ year's of experience with a wider audience at a cost effective price.

Requirements

Requirements
Desire to improve their client management skills

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