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Contact Center AI: Building a Dynamic Virtual Agent
by Google Cloud Training- 4.6
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Approx. 9 hours to complete
Welcome to "Contact Center AI Virtual Agent Customization w/Dialogflow", the second course in the "Customer Experiences with Contact Center AI" specialization. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). This is an intermediate course, intended for learners with the following types of roles:...
Contact Center AI: Operations and Implementation
by Google Cloud Training- 0.0
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Approx. 7 hours to complete
Welcome to "Contact Center AI: Operations and Implementation", the third course in the "Customer Experiences with Contact Center AI" specialization. In this course, learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale....
Managing and Securing the Apigee Hybrid API Platform
by Google Cloud Training- 0.0
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Approx. 4 hours to complete
This course discusses how environments are managed in Apigee hybrid, and how runtime plane components are secured. You will also learn how to deploy and debug API proxies in Apigee hybrid, and about capacity planning and scaling. Course Introduction Course Series Introduction Course Introduction How to Send Feedback Deployment and Environment Management...
Innovating with Data and Google Cloud
by Google Cloud Training- 4.9
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Approx. 2 hours to complete
Cloud technology on its own only provides a fraction of the true value to a business; When combined with data–lots and lots of it–it has the power to truly unlock value and create new experiences for customers. This course also introduces learners to technical concepts such as structured and unstructured data....
Introduction to Digital Transformation with Google Cloud
by Google Cloud Training- 4.7
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Approx. 2 hours to complete
What is cloud technology or data science? More importantly, what can it do for you, your team, and your business? If you want to learn about cloud technology so you can excel in your role and help build the future of your business, then this introductory course on digital transformation is for you....
Google Sheets
by Google Cloud Training- 4.9
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Approx. 3 hours to complete
In this course we will introduce you to Google Sheets, Google’s cloud-based spreadsheet software, included with Google Workspace. With Google Sheets, you can create and edit spreadsheets directly in your web browser—no special software is required. Multiple people can work simultaneously, you can see people’s changes as they make them, and every change is saved automatically....
Understanding Google Cloud Security and Operations
by Google Cloud Training- 4.6
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Approx. 2 hours to complete
This course examines cost management, security, and operations in the cloud. First, it explores how businesses can choose to maintain some or none of their own infrastructure by purchasing IT services from a cloud provider. Introduction Course Introduction Student Slides Module 1: Financial Governance in the Cloud Introduction Fundamentals of cloud cost management...
Google Drive
by Google Cloud Training- 5
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Approx. 3 hours to complete
Google Drive is Google’s cloud-based file storage service. Google Drive lets you keep all your work in one place, view different file formats without the need for additional software, and access your files from any device. In this course, you will learn how to navigate your Google Drive. Google Drive includes shared drives....
Google Docs
by Google Cloud Training- 4.9
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Approx. 3 hours to complete
With Google Docs, your documents are stored in the cloud, and you can access them from any computer or device. You create and edit documents right in your web browser; no special software is required. Even better, multiple people can work at the same time, you can see people’s changes as they make them, and every change is saved automatically....
Google Slides
by Google Cloud Training- 4.9
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Approx. 4 hours to complete
With Google Slides, you can create and present professional presentations for sales, projects, training modules, and much more. Google Slides presentations are stored safely in the cloud. You build presentations right in your web browser—no special software is required. You will learn how to open Google Slides, create a blank presentation, and create a presentation from a template....
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