Search result for Courses taught by The Art Of Service
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Help Desk Analyst
by The Art Of Service- 3.9
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1.5 hours on-demand video
Boost your career with this course, pass the e-Learning course, and achieve your Help Desk Analyst certificate. A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Boost your career, pass the included certified elearning course, and achieve your Help Desk Analyst certification....
$11.99
Customer Service -Delivering Presentations & Decision Making
by The Art Of Service- 5
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32 mins on-demand video
An introductory course about learning to prepare, build and deliver a presentation to have a better customer service. Customer Service professionals need to know a whole lot more about the various ways of delivering services to the customers. It is no longer sufficient just to know the basics. The course also teaches you how to build your presentation....
$11.99
Customer Service Foundation
by The Art Of Service- 4.3
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26 mins on-demand video
An introductory course about understanding the foundations of Customer Service. Customer Service professionals need to know a whole lot more about the various ways of delivering services to the customers. It is no longer sufficient just to know the basics. There is no examined component at this level. All Intermediate topics include (in no particular order):...
$9.99
IT Risk Management
by The Art Of Service- 3.5
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3 hours on-demand video
An introductory course about understanding IT Risk Management and the different components that make up ECM solutions. IT risk management is the application of risk management to Information technology context in order to manage IT risk such as the business risk associated with the use, ownership, operation, involvement, influence and adoption of IT within an enterprise....
$9.99
Knowledge Management
by The Art Of Service- 3.9
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3.5 hours on-demand video
An introductory course about understanding knowledge management and its different concepts. Knowledge Management (KM) comprises a range of strategies and practices used by an organization to identify, create, represent, distribute, and enable adoption of insights and experiences. Such insights and experiences comprise knowledge, either embodied in individuals or embedded in organizational processes or practice....
$9.99
Customer Service - Customer Relationship Management
by The Art Of Service- 3.4
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19 mins on-demand video
An introductory course about understanding the management of customer relationship and its different types. Customer Service professionals need to know a whole lot more about the various ways of delivering services to the customers. It is no longer sufficient just to know the basics. ...
$11.99
Model Driven Architecture
by The Art Of Service- 2.3
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2 hours on-demand video
An introductory course about understanding the principles, process, models and tools of model driven architecture. Model-Driven Architecture (MDA) is an approach for the development of software systems. It is a set of guidelines for the structuring of specifications and are commonly shown as models. This course will also explain Model-Driven Architecture principles, models, tools, and processes....
$9.99
Developing and Improving your Value
by The Art Of Service- 3
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2 hours on-demand video
Adding Value to your job and career through improved Professional development, conflict handling and decision making. The Intermediate level of the Professional Development pathway has been divided into two sections: It covers the following practical chapters and is filled with all the kinds of detail that will help you achieve success in obtaining the job you want....
$11.99
Business Analytics
by The Art Of Service- 4
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2.5 hours on-demand video
An introductory course in understanding the definition, application and techniques involved in Business Analytics. Business analytics (BA) refers to the skills, technologies, applications and practices for continuous iterative exploration and investigation of past business performance to gain insight and drive business planning. Business analytics focuses on developing new insights and understanding of business performance based on data and statistical methods....
$9.99
IT Governance
by The Art Of Service- 0.0
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2.5 hours on-demand video
An introductory course about understanding the governance of information technology. Get a head start and explore the concepts surrounding Information Technology Governance tools and techniques. IT Governance is a subset discipline of Corporate Governance focused on Information Technology (IT) systems, their performance, and risk management. The Sarbanes-Oxley Act and Basel II will also be discussed....
$14.99
